Heaven on Earth Mansion at Ocean Hammock, 7 BRs, Beach Fr...

7 br Palm Coast Beach Front Home


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Property Type:  Home

Bed/Bath:  7 / 6

Sleeps:  16

Pets:  Yes

Smoking:  No

Rental Rates:

$833 - $3,000 per night

$3,500 - $11,000 per week

$11,608 - $47,500 per month

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Heaven on Earth Mansion at Ocean Hammock, 7 BRs, Beach Front, Pool & Spa

Once you have stayed at Heaven on Earth, no other beach house will do! Our 3-story oceanfront Mediterranean-style home in Hammock Beach offers a heated pool and spa within a giant lanai, an elevator, luxurious living space, and breathtaking ocean views!

You will have a moment at Heaven on Earth when the bliss of your surroundings overwhelms you. Perhaps it will be when you're soaking up the sun on our 3rd floor deck, with a sweeping view of dunes, beach, and Atlantic Ocean before your eyes. Or when you are lolling in the Jacuzzi tub in your private suite, sunshine streaming in through the window above. Or maybe when you are floating in the pool on the lanai, gazing up at the pure blue sky. Whenever it occurs, you will know immediately that you are truly having the time of your life.

Our house comfortably sleeps up to 16 people, and our 3-car garage holds all your beach toys, too! Travel by elevator from the ground floor up to the heights, with penthouse views from every room and breathtaking balconies looking down upon the beautiful vegetation of the dunes, the cinnamon-colored sands of our beach, and the glittering sea.

Heaven on Earth brings the outdoors inside -- but without the heat or bugs! -- in our giant lanai. This amazing space includes a large heated swimming pool, adjacent heated spa, and vast deck area. It's the perfect place for a party, with windows on 3 sides as well as overhead! You'll feel as though you're up in the clouds in this exquisite space.

Perfect for family reunions or several families vacationing together, Heaven on Earth contains 3 master suites -- one on each floor! Each contains a king-size bed and en suite bathroom. The 2nd and 3rd floor master suites offer ocean views, too -- sliding glass doors leading out to sun-baked patios where you can inhale the zesty sea breeze and hear the low murmur of the surf!

In addition to the 3 master suites, there are 4 other bedrooms, one of which is a den with sleeper sofa. One bedroom offers a queen-size bed, TV, and beautiful ocean views from the adjoining patio. Another contains 2 queen-size beds. And the third is a kids' paradise, with 2 sets of bunkbeds! As a bonus, the loft is a great hang-out space for kids or teens, with comfy chairs and a cozy, secluded feel.

Even if you are traveling with a party of 16, you will never feel crowded at Heaven on Earth. There are simply too many separate areas, indoors and outdoors, all of them appealing. (Not to mention 5½ bathrooms, so nobody has to stand in line in the morning!)

With vaulted ceilings, ocean views, a fireplace, and ultra-comfortable furniture, our living room is a joy. Gather the gang together here for an evening of reminiscing. Inevitably, the party will move out onto the patio as the stars begin to come out.

If there are cooks among your party, they will love our gourmet kitchen, with wood cabinetry, granite countertops, a central island, and all the latest appliances. Explore the cupboards and you'll find all the cookware, gadgets, and dishes you need to prepare and serve a 5-course meal.

But who wants to be cooped up in the house on vacation? Perhaps our outdoor summer kitchen is more to your taste! Equipped with a sink and high-tech grill, it's the perfect place to cook the catch of the day while sipping a frosty beverage.

Heaven on Earth has plenty of spaces to enjoy all that good food, too. Our formal dining room features a long table with comfortably padded chairs, hardwood floors, and sunshine streaming in through huge windows. What a wonderful place to linger over coffee!

For quicker meals, rely on the round table in our breakfast nook. Conveniently located near the wet-bar and pool table, it doubles as a game table when it's time for that rousing round of Texas Hold 'em!

Best of all you have a private walkway to the beach directly from the back door of Heaven on Earth! Try to venture out onto the beach at dawn one morning for an unforgettable view of the changing sky!

Heaven on Earth lives up to its name!

Bedding Configuration: 3 King, 3 Queen, 4 Twin, 2 Sleeper Sofa

Room Description: *** Charges = $450 for cleaning, & $295 security damage waiver fee. 5.95% booking/amenity fee. Taxes 11%.

Pets: Cats Allowed, Dogs allowed

Additional Features:
* Bedrooms: No Smoking Rental, Bedroom #1 (1 King), Bedroom #2 (King), Bedroom #3 (1 Queen), Bedroom #4 (2 bunk beds), Bedroom #5 (Queen Sofa), Bedroom #6 (King), Bedroom #7 (2 Queens), Loft (1 Queen Sleeper)
* Convenience: Outlet Shopping, Area Fitness Center, Craft Shopping, Medical Services Nearby, Nearby Grocery, Shopping
* Culture: 83 miles to Orlando, FL, 30 miles - Daytona Airport (DAB), 75 miles Jackville Airport (JAX), 90 miles - Orlando Airport (MCO), Jacksonville Stadium (Jaguars), Kennedy Space Center, Marine Land, Museums, St Augustine Historic Town, Theatre, Ocean Hammock Beach Resort, Palm Coast, Florida, Palm Coast, FL
* Entertainment: Cable Television, DVD Player, Television, Wireless Internet, pool table
* FAQ: Attached Garage, Beach (no cars), BBQ Grill (on site), Elevator (on site), Hot Tub or Spa, Internet/Wifi in Unit, No Smoking Unit, Pool (on site), Pool Heated (on site), Private Pool, Private Pool (Heated), Stairs inside Unit - Yes
* Family: Beach, Library, Miniature Golf, Movie Theatre
* Geographic: Exceptional Sunrises, Exceptional Views, On Beach, Secluded
* Kitchen: Blender, Coffee Maker, Cookware, Dishwasher, Full Kitchen, Ice Maker, Microwave, Oven, Refrigerator, Stove, Toaster, Utensils
* Living: Ceiling Fans, Central Air, Ironing Board, Linens, Washer & Dryer, Whirlpool Tub, HD TV in Living Room
* Outdoor: Balcony, Beach Walking, Biking, Boating, Deck, Fishing, Gas Grill, Hiking Trails, Ocean Kayaking, Pool, Sight-Seeing, Surfing, Swimming, Walkway to Water, Wildlife Viewing
* PMS: Lock Instructions: Good News, OceanHammock Home
* Ratings: Silver
* Sleeps: Sleeps 2 or more, Sleeps 4 or more, Sleeps 5 or more, Sleeps 6 or more, Sleeps 7 or more, Sleeps 8 or more, Sleeps 9 or more, Sleeps 10 or more, Sleeps 11 or more, Sleeps 12 or more, Sleeps 13 or more, Sleeps 14 or more, Sleeps 15 or more, Sleeps 16 or more
* TV's: HD TV in Living Room, HD TV in Master Bedroom, TV in Bedroom #2, TV in Bedroom #3, TV in Bedroom #4
* Trash Day: Monday, Thursday

Owner/Manager last updated on 04/19/2014

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Amenities
  • ·Pool (private)
  • ·High-Speed Internet
  • ·Full Kitchen
  • ·Balcony
  • ·Deck
  • ·Gas Grill
Appliances
  • ·Blender
  • ·Coffee Maker
  • ·Dishwasher
  • ·DVD Player
  • ·Microwave
  • ·Oven
  • ·Refrigerator
  • ·Toaster
Activites
  • ·Biking
  • ·Boating
  • ·Fishing
  • ·Golf
  • ·Hiking
  • ·Surfing
  • ·Swimming
  • ·Walking
 
Property Reviews 
Beautiful Community
A guest from Acworth, GA recommends this property.
Stayed for 7 days in March, 2014
just returned from a great vacation in the Palm Coast area and our family loved the area. I would like to comment on the Heaven on Earth house and hope you'll listen. That house is beautiful but desperately needs some TLC and furniture. When you pay that much rent for a week you should at the very least have adequate furniture, ie, a table, lamp and chair in the bedrooms. Lamps should be in working order as well as the fans. Also all the showers seemed to be clogged as the tub and/or shower pans filled with water. The walls are badly scarred and has a hole in the wall on the third floor. Further the couches downstairs are so worn it's very difficult for an elderly person to get up off it. We had 9 folks in our party and there wasn't enough seating for us all to be in one room. In a house advertised to sleep 16 folks this is not acceptable. Don't waste such a beautiful house with neglect.....

Property Manager Response:
Response from Vacation Rental Pros
Hi Rose - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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Beautiful but disappointing
A guest from Union, ME does not recommend this property.
Stayed for 21 days in February, 2014
Pool and hot tub did not work.We arrived on Saturday and problem did not get resolved until Friday of next week.Part of our group never got to use pool or hot tub. A beautiful place but needed painting and new carpets. Lots of sand in the pool. At the price we paid, everything should have been pristine. Had to call several times to get the pool fixed. We enjoyed the beach and the view of the ocean was spectacular.

Property Manager Response:
Response from Vacation Rental Pros
Hi Shirley - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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Unforgettable Stay at Heaven on Earth
Kim S. from Charlotte, NC recommends this property.
Stayed for 7 days in January, 2014
We rented Heaven on Earth for a family vacation/birthday celebration. There were 24 people in our group so we rented both Heaven on Earth and a condo within walking distance (more on that later). Overall, the trip was outstanding. The house is beautiful, roomy and perfectly situated in an upscale, mostly residential resort property. The views of the ocean and sky from HOE were breathtaking, especially since we had clear skies for stargazing and a full moon. The kitchen was well equipped, altho I couldn't find a can opener or an oversized pot (for boiling pasta). The heated pool never warmed up enough to swim in but that was likely due to the unseasonably chilly temps outside. It's probably time to paint the interior walls on the main floor and along the staircases to get rid of scuffs and incidental marks. Maintenance and housekeeping were satisfactorily responsive. I can't give the review 5 stars because of the anxiety and consternation I experienced prior to arrival caused by a "last-minute" change in occupancy limits on the house (from 20 to 16), which required paying for additional accommodations for the overflow. I was told it was due to a new city ordinance going into effect for 2014 and that existing, confirmed and paid-in-full reservations would not be excluded from the change. Several emails to the owner/manager Steve Milo went unanswered. Vacation Rental Pros could have managed the occupancy change better (refused to pay for or subsidize the extra accommodations but offered to cancel my reservation and refund my money). It was far too late to cancel at that point so I had to come up with more money to pay for a condo. To her credit, Janet with VPP, negotiated a reduced rate with the condo owners for me which I appreciated. On the positive side, we now had plenty of room between the house and condo, so we were able to invite a couple of extra guests. In the end, all's well that ends well.

Property Manager Response:
Response from Vacation Rental Pros
Hi Kim - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for $50 off your next rental. When you reserve your property, just enter rebook50. Hope to see you and your family again soon! --Steve Milo, 888 618 8658, Vacation Rental Pros, 6279 A1a South, St. Augustine, FL 32080
 
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Thanksgiving week 2013
Julia D. from Charlottesville, VA recommends this property.
Stayed for 7 days in November, 2013
Architecturally a lovely house in a stunning location. Furnishings sparse and unappealing. Very clean by cleaning crew standards, but walls on first floor dirty and need painting. Carpet on stairs was dirty. Very nice big kitchen but cook ware was shoddy and inadequate. Plenty of plates and bowls. House had a gas water heater and an electric one. Gas was not turned on. Heating, cooling system not working in master bedroom. Space of the house was excellent for our family of 12. We loved the corner of solid glass where a table was positioned. Early risers saw a beautiful show of clouds and ocean every morning. Pool table, hot tub and elevator were all much appreciated. Did we have a wonderful week? Yes we did.

Property Manager Response:
Response from Vacation Rental Pros
Hi Julia - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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Definitley Heaven on Earth...
Cammie W. from Phelps, NY recommends this property.
Stayed for 7 days in October, 2013
We stayed here for 7 days with 15 of us and were married down the beach at the Hammock Beach resort and it was amazing. Most beautiful location and property...Couldn't have asked for more.

Property Manager Response:
Response from Vacation Rental Pros
Hi Cammiel - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for $50 off your next rental. When you reserve your property, just enter rebook50. Hope to see you and your family again soon! --Steve Milo, 888 618 8658, Vacation Rental Pros, 6279 A1a South, St. Augustine, FL 32080
 
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Began Very Badly, But Ended Nicely
Vilma P. from Bronx, NY recommends this property.
Stayed for 6 days in August, 2013
We had been planning our vacation for some time and were excited about renting a house instead of a hotel room. We originally rented Neptune Palace from 8/24-8/31 bec. all of us (4 Adults and 5 Kids) love being in the pool & the beach as much as possible. However, when we arrived, the pool was filthy, the grills were very dirty & there were NO lights outside by the pool. Also, there were dirty clothes in the machine. I called the company right away & left a message. After a while I called again & explained the issues. I was told someone would call me back but they did not. The next morning I called 3x before I got some help. A rep was sent over & after some calls, told us we were going to have to be moved since no lights by the pool area made it unsafe. I finally got on the phone with a very helpful rep (Joanne), who sent some suggestions to my email, but none near the beach & w/ a private pool. I checked the website (not exactly what I expected to be doing during my vaca.) & found a house which seemed perfect "Heaven On Earth". I called back to check on the availability & was told it was available but it was more money than the one I had rented. They would need to call the owner & see if he would let us have it at no additional cost. This went on until late afternoon. I finally told the rep that I had already wasted 2 days of my vacation & that they should absorb the difference because it was their oversight. After some time they called back, told me the owner had agreed but that I had to take the new house, as is. The new house was beautiful, clean & very spacious & had the amenities I had requested. So we were able to finally settle in & enjoy the rest of our vacation. I just wish we had not spent our first two days (with 5 miserable kids who kept wanting to get in the pool) trying to find another property. VRPros, may I suggest that you send a rep to your properties before renting them, in order to avoid issues like this.

Property Manager Response:
Response from Vacation Rental Pros
Hi Vilma - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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A week at heaven on earth
Louie Z. from Mandeville, LA does not recommend this property.
Stayed for 7 days in July, 2013
Overall the family enjoy their stay at heaven on earth. However the house needs a lot of work to put it into a first-class condition that demands the type of rent that is being asked.First the hot water heater for the first floor and second-floor the house was out of operation for the entire week. The rental company trying to fix it but were unable to repair the water heater all week long.Second, the lanai area screens were in poor condition in about eight of the sections. In fact one section of screen is missing entirely so they were all kind of ways for bugs and mosquitoes and other critters to get into the lanai area.Third verse many areas where mold and mildew were sitting on railings and on the floor of the swimming area. It looks that this has not been cleaned in a long time.Fourth, we were disappointed with the bunkbed situation in one of the bedrooms. The pictures show two bunkbeds, I Warthere old there's only one bbunkbed and my granddaughters were greatly disappointed in this.Fifth, the furniture in the living room show signs of wear. The veneer on several of the end tables it's cracking and the table needs to be repaired or replaced. Sixth for a house renting for this much money it needs to be completely upgraded I believe.I believe that vacation rental pros needs to have some type of quality program that goes in specs these homes to make sure they are representative of what is shown on the website.

Property Manager Response:
Response from Vacation Rental Pros
Hi Louis - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook50 and enjoy a $50 off on the rental! See you at the beach,
 
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A Family of 12 (7 adults,5 children) visits Heaven on Earth
Stuart K. from Goodyear, AZ does not recommend this property.
Stayed for 7 days in July, 2013
The overall experience would have been exceptional if the property were brought up to the standard you would expect based on the price. The good news is that the property has an exceptional stretch of beach and is quietly positioned within a gated community.-We expected one kids bedroom to have 2 bunk beds as shown on the site but one of the bunk beds had been completely dismantled (pieces unglued and in the garage) making our planned sleeping arrangements impossible. This resulted in unhappy children which put a damper on things.-There was no hot water the last three days we were there. We called before noon one day and were told someone would be right out but that person never showed.-We filled the jetted tub in the mastr. bath one day and when we turned it on black fungus came out of the pipes into the bath. It had been superficially cleaned but never properly cleaned. It put a damper on our Anniversary celebration. -The missing screen section in the pool cover and other screens that are torn allowed bees, etc. into the pool area which made it difficult to enjoy the space.-The iron railing at the top of the stairs from the pool to the main house is completely detached from the floor making it a dangerous hazard.-4 of the six lounge chairs in the pool area and around the house had no pads making them unusable.-No beach chairs are provided. This is not accceptable for a house which is advertised to be on the beach and priced accordingly.-The pool maintenance person said the spa which is attached to the pool can be heated. It would have been nice to to have had instructions to enjoy this feature.-The house is 'worn' needing repairs and maintenance which is too lengthy to describe. Other homes we have stayed in were in much better shape.-What could have been a most enjoyable and exceptional vacation turned out to be disapointing and average.

Property Manager Response:
Response from Vacation Rental Pros
Hi Stuart - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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Home
Allison R. from Murfreesboro, TN recommends this property.
Stayed for 7 days in June, 2013
First of all we had a 3pm check in and maintenance didn't leave until well after 4. There was excessive noise early in the day, across the street due to construction. The stove wouldn't work, we had to find the breaker in order to fix it. The hot tub and the pool wouldn't work at the same time. The hot tub wouldn't work at all on Friday. One of the bunk beds was broken on the floor, we did notice the pieces to it in the garage. There were several corner places by the stairs and the pool table where the paint was down to the drywall. The walls were also scratched in several other places. The screen door by the pool was broken and would close on its own. There was also a hole in the ice maker. We also found a roach in the kitchen. These things were not noticeable in the pictures online and the home seemed to be in a better condition according to the website. The garage was also very unorganized and messy with things on the floor. We were very happy with the VR Pro Staff. You all were very helpful with the process and even offered to help with our celebration. We were also pleased with the location of the home with the private beach. We were hoping to make this an annual anniversary vacation with our family, however for the price we paid we expected the home to be more maintained.

Property Manager Response:
Response from Vacation Rental Pros
Hi Allison - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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Hot and Cold
A guest from Woodbridge, VA recommends this property.
Stayed for 7 days in June, 2013
Good size home for 16 people not 20. Location good,however no beach sand,only shells,kids were disappointed.Upon arrival king bed was broken and hot tub not working. Left several voicemails and an email; no acknowledgement of calls;never knew if a message was actually received. When we did speak w/maintenance and others all very friendly. Frank tried to assist.Hot tub not fixed until Tuesday, my brother fixed the bed. Elevator broke down on Wednesday,not fixed till Friday afternoon.Not good with 2-80 yr olds.Dining table would have been better in the kitchen area, not the pool table. Everyone wanted to eat together so ended up on sofas and some standing. Dining room not used. Acknowledgment of maintenance voicemails would have gone a long way to making stay better so I wouldn't have had to be concerned if someone was aware or not. In spite of issues, we had a wonderful 4 generation family vacation and the weather cooperated.

Property Manager Response:
Response from Vacation Rental Pros
Hi Laurie - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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My Family Vacation
A guest from Lombard, IL recommends this property.
Stayed for 7 days in June, 2013
Although I totally loved my vacation and the location of the house, there were several small issues that we came across. Garage left full of toys and swim equipment (both new and broken), broken shells, kites, etc. Non-functional TV in den, broken screen door poolside, dirty grill without propane (maintenance did bring more propane upon request). Broken bed in master bedroom on second floor, two poorly functioning toasters. Could also use carpet cleaning. I want to stress that these issues were a side note to me because I was so happy to be there in a beautiful spot with my family, but they may end up causing another family much trouble if left unchecked. Also, we were late getting into the house on check in because the prior renters had left the house late and in poor condition, per housekeeping.

Property Manager Response:
Response from Vacation Rental Pros
Hi Ann - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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Smith Law School Graduation
DeeAnn S. from Tallahassee, FL recommends this property.
Stayed for 8 days in May, 2013
House was spacious, great floor plan. We had a core group for the week and rotated others throughout the stay. House worked very well for that. Beach was gorgeous and deserted! Rental company was very responsive. Constructive criticism: need Current area maps and literature - printed. Refrigerator door needs attention ( we did not report this), freezer ice maker needs a lot of help. We did follow the instructions regarding filling it etc. Desperately need beach chairs, the pool chairs are heavy and not really conducive for the beach. Excellent garages, house very quiet. Everything worked as described. Would go back and use this company again.

Property Manager Response:
Response from Vacation Rental Pros
Hi DeeAnn - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for $50 off your next stay. Just enter the coupon code rebook50 when you reserve your rental! Thank you again for your comments.
 
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Heaven on Earth at Ocean Hammock
A guest from Huntersville, NC recommends this property.
Stayed for 7 days in April, 2013
House was big enough but needed some attention (screens missing, chipped paint). The grille never worked and the pool and spa didn't work correctly.

Property Manager Response:
Response from Vacation Rental Pros
Hi Beth - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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Family vacation
A guest from Oakbrook, IL recommends this property.
Stayed for 7 days in March, 2013
Elevator did not function--no problem because we had 6 kids under the age of 10Hot tub did not work on last day and no one came to repair it.Otherwise a great house in a great, safe location.

Property Manager Response:
Response from Vacation Rental Pros
Hi Rick - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for cleaning issues. This is not up to standards. I will contact my house keeper. You and your family are welcome back any time.
 
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Beautiful House
Stacy K. from Phoenix, AZ recommends this property.
Stayed for 7 days in December, 2012
Overall we had a great time at Heaven on Earth! We rented Casa la Duna next door as well. Had some issues with the spa not staying full, but the maintenance staff was over to fix it and it worked fine for the rest of our stay. Great location, but watch out for the rocks in the water!

Property Manager Response:
Response from Vacation Rental Pros
Hi Stacy - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook50 and enjoy a $50 off on the rental! See you at the beach,
 
Overall Satisfacation
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family vacation-group of 15
Ed & Shirley K. from Bowlingbrook, IL does not recommend this property.
Stayed for 7 days in November, 2012
Pool heater totally inadequate-could not use pool at all. There is no beach view at all and during high tide there is no beach.The 100 feet of errosion vegetation deletes the whole beach experience. It is a large great home,safe ane comfortable, but not a warm pool and beach to "play" on and therefor not worth the money

Property Manager Response:
Response from Vacation Rental Pros
Hi Ed - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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Great Family Vacation at Heaven on Earth
Christina S. from Norman, OK recommends this property.
Stayed for 7 days in October, 2012
We had a great time at Heaven on Earth. The house was huge and gave our family (15 people) plenty of room to spread out. Just about every bedroom had a great view of the Atlantic Ocean and we were treated to a beautiful ocean sunrise each morning without having to leave the house. We also enjoyed the swimming pool and hot tub. The house also has an elevator which comes in handy when moving luggage in from the bottom floor to the third floor, and with anyone who has problems climbing stairs. The beach couldn't be any easier to get to via the boardwalk just out the back door. The house is located in a very quiet gated community that gives you the feeling of being secluded, but Palm Coast and just about everything you might need is just a few minutes away. It's an easy hour and a half drive to Disney World and just 25 minutes away from historic St. Augustine, which made it an ideal home base for a family vacation. There were a handful of minor technical issues, but all of them were addressed immediately. We had a problem with the gas grill. The ignitor did not work but we were able to light it manually. But even then, the grill did not function properly and it took longer than usual to cook. If you plan to do any grilling, this is an important consideration. Also, while the house is advertised as sleeping 20 people, be advised that four of those people will be sleeping on sofa beds that are very uncomfortable. Overall, we loved the house and had a great time. We would definitely consider renting it again on the future.

Property Manager Response:
Response from Vacation Rental Pros
Hi Christina - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
 
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Fun time at the beach
Steven I. from Conover, NC recommends this property.
Stayed for 7 days in October, 2012
This is a great house that is slowly falling into disrepair but not to the extent that we didnt have a great time. This mansion is right on the beach and has room for multiple families. The house wasn't clean and we were disappointed. VRpros said they would discount us on the cleaning fee (they have not done so as of now but suspect they will). I would certainly return to this house given its amazing location and size. The musty smell from the old carpets and mild wear and tear on the property does not effect having a good time.

Property Manager Response:
Response from Vacation Rental Pros
Hi Steven - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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Family vacation
Kara S. from Upton, KY recommends this property.
Stayed for 7 days in September, 2012
Loved the house! Very clean, spacious, 15 of us never got in each others space. We had 2 babies under year old, house not baby proofed but we came prepared. Rental company very helpful called to ser everything ok on Saturday and needed to come over for bunk bed repair, which we declined need for. When we called about elevator later that day, they promptly sent over help to assist us (operator error) and were very gracious ! Only thing needed was more silverware and wash cloths. Excellent home and rental company experience.

Property Manager Response:
Response from Vacation Rental Pros
Hi Kara - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments.
 
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T.Brown's 2012 Family Beach Vacation
Thomas B. from Vero Beach, FL does not recommend this property.
Stayed for 7 days in September, 2012
I previously commented at length regarding my rental experience but when I tried to submit it, your computer program hung up. So I will try and send this. If successful, I will write another review.

Property Manager Response:
Response from Vacation Rental Pros
Hi Thomas - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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Labor day week 2012
Luis A. from Cumming, GA recommends this property.
Stayed for 7 days in September, 2012
Had a lot of fun, great location, and great house!

Property Manager Response:
Response from Vacation Rental Pros
Hi Luis - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook10 and enjoy a 10% discount on the rental! See you at the beach,
 
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Smith Family, Miami FL
Nicky S. from Hialeah, FL recommends this property.
Stayed for 7 days in June, 2012
property was not ready at 3pm for checking got in at 4 with the cleaning company finishing - house was very dirty everywhere we had to clean the pool area in order for the kids to be there spider webs everywhere and bathrooms with mold - beautiful house and nice locations

Property Manager Response:
Response from Vacation Rental Pros
Hi Nicky - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance and cleaning issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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Family Reunion from Missouri
A guest from Lee's Summit, MO recommends this property.
Stayed for 7 days in June, 2012
Great location, great house.Furnishings, maintenance, and ammenities subpar.Cleaning was late and house was dirty when we arrived.

Property Manager Response:
Response from Vacation Rental Pros
Hi Gary - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for cleaning not being finished on time and when you arrived. This is not up to standards. I will contact my house keeper. You and your family are welcome back any time.
 
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Fantastic home away frome home!
A guest from Mantachie, MS recommends this property.
Stayed for 7 days in June, 2012
We had never rented a house before, but this experience was wonderful. Renting was easy, everything was as advertised. As I drove there I began to worry "not everything on the internet is true" My sister checked in first and called me to tell me they had arrived and my first question to her was Is it like the pictures. She replied "OH YEAH!!!' The only problem was the pool heater was no working and it was a little cool.

Property Manager Response:
Response from Vacation Rental Pros
Hi Sandra - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
 
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great group gathering spot
A guest from Madison, AL recommends this property.
Stayed for 7 days in April, 2012
We had a fabulous time and I would definitely recommend this company and house to a friend or family. There was more than enough room for our large group. The only thing missing was washcloths.

Property Manager Response:
Response from Vacation Rental Pros
Hi Heather - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook10 and enjoy a 10% discount on the rental! See you at the beach,
 
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Loved Heaven on Earth!
Sara S. from Goffstown, NH recommends this property.
Stayed for 7 days in April, 2012
This was a great house for our large, multi-generational family. Great kitchen and convenient shopping. Pool table was a big hit. The heated pool, the beach, and the fabulous weather made for an excellent vacation. Just a few minor maintenance and supply issues which are addressed in a separate e-mail. We will be back for sure.

Property Manager Response:
Response from Vacation Rental Pros
Hi Sara - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments.
 
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Spring break
Wendell B. from Rochester, IN recommends this property.
Stayed for 7 days in March, 2012
We had a very nice time. The elevator did not work which was inconvenant. the kitchen could have had more pans and skillets. very nice location.

Property Manager Response:
Response from Vacation Rental Pros
Hi Wendell - Thank you for taking the time to share this information with us. I apologize for the elevator issues. I have already contacted my property manager and the elevator is now fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments.
 
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Danner's review
Mac D. from Ocala, FL recommends this property.
Stayed for 7 days in March, 2012
When we arrived home was noy clean,sheets had not been changed in master bedroom,tub was dirty also full of oil.Pool area was very dirty cobbwebs and dust.Elevator wasn't working 1st 2 days,grill wasn't either.Those were two important reasons for us renting house.Maintenance was very helpful and did a great job fixing these problems ASAP.

Property Manager Response:
Response from Vacation Rental Pros
Hi Mac - Thank you for taking the time to share this information with us. I apologize for the maintenance and cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments.
 
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Great location but less than impressive beach home
A guest from Jacksonville, Florida does not recommend this property.
Stayed for 3 days in January, 2012
Multi-Generational Family Celebration. Not what you would expect for a beach property in this price point in our family's opinion with several issues surrounding working air conditioning on all three levels (all three fixed on last night of stay), non-working outdoor grill (no tank although someone left two used mini table top grills) and no WiFi connection (as identified in listing). It should be noted that the local property manager was very helpful and expressed concern which made the issues somewhat easier to tolerate but disappointing non the less when reading other reviews that identified similar issues.

Property Manager Response:
Response from Vacation Rental Pros
Hi David - Thank you for taking the time to share this information with us. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed, and they have been addressed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments.
 
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Not heaven on earth
Michael G. from Houston, TX does not recommend this property.
Stayed for 7 days in December, 2011
Two nights of 40 degree weather with no heat up stairs.The pool never got to temperature nor did the spa.The main TV remote was missing until the last day.

Property Manager Response:
Response from Vacation Rental Pros
Hi Michael - Thank you for taking the time to share this information with us. I sincerely apologize for the maintenance issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments.
 
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The Line Forms Here
Virginia V. from St johns, FL recommends this property.
Stayed for 4 days in December, 2011
that house is named correctly,,,HEAVEN ON EARTH! Thank you.

Property Manager Response:
Response from Vacation Rental Pros
Hi Jini - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments.
 
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Heaven On Earth
Rachel B. from Powell Butte, OR recommends this property.
Stayed for 7 days in November, 2011
My family enjoyed our time at Heaven on Earth. Overall it was a positive experience and found the property spacious enough for 18 people. We were, however, disappointed that the pool was not heated as the web indicated, the dryer did not work properly and the kitchen should have been better equipped. I was most unhappy that we called the management company twice to request the temp. in the pool be raised and was assured we would be called back to resolve the matter. I never received a return call and therefore we were unable to use the pool as it was just to cold.

Property Manager Response:
Response from Vacation Rental Pros
Hi Rachel - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards. I have already contacted my property manager and the owner to get these fixed. You and your family are welcome back any time.
 
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Family Get-together
Jennie Dianne H. from Powder Springs, GA recommends this property.
Stayed for 7 days in October, 2011
There were a few things lacking, but as a whole one word to describe this property is AWESOME.

Property Manager Response:
Response from Vacation Rental Pros
Hi Jennie - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time.
 
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Nice house but......
A guest from Longwood, FL does not recommend this property.
Stayed for 7 days in September, 2011
The furnishings are not even close to the quality of this house. There were not enough chairs or space so I had to entertain my family next door at Casa la Duna. The repair person couldn't raise the hurricane shutters so the living room was dark all week. Thankfully the ocean was warm because the 'heated' pool was icy and totally unuseable. Lots of dead love bugs inside the house and lots of dead 'bigger' bugs outside. Clearly nobody checked the properties before we arrived.It wouldn't take much to bring this house up to standard but as it is..........sorry I can't recommend it.

Property Manager Response:
Response from Vacation Rental Pros
Hi Shirley - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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Brown family 2011 Beach Vacation
Thomas B. from Prosperity, SC recommends this property.
Stayed for 7 days in September, 2011
See separate email

Property Manager Response:
Response from Vacation Rental Pros
Hi Thomas - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time.
 
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HOE Retreat
A guest from Chandler, AZ recommends this property.
Stayed for 7 days in August, 2011
Great house, fabulous location. Cleaning crew did not prepare the house well for our arrival, but Jim, the property mgr, was AWESOME at responding quickly to correct, and was helpful throughout our stay. We would definitely consider returning when next in Florida.

Property Manager Response:
Response from Vacation Rental Pros
Hi Kathleen - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the cleaning issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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Great family vacation in a good house.
A guest from Ormond Beach, FL recommends this property.
Stayed for 7 days in July, 2011
The kitchen was lacking in certain conveniences that you would expect in a house like this and one of the upstairs bedrooms has a full size bed. Other than that it was excellent.

Property Manager Response:
Response from Vacation Rental Pros
Hi Barbara - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time.
 
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Patty C. from Mt Pleasant, SC recommends this property.
Stayed for 7 days in June, 2011
We loved the location and layout of the property- it was perfect for our three families. We were disappointed in the appointments and had repair issues. We called the first day about the tv not working in the downstairs master. It was not working when we left. The Spa also did not heat and when the property manager checked it out she implied it was our fault for incorrect settings. She reset it and it still never heated above 94 degrees. The bunk bed had broken slats that we repaired and the linens were inadequate. We had a number of additional issues that were handled by the property management. The outdoor area was so lovely but the outdoor furniture was sparse and cheap. This home could be so great with some furniture/kitchenware upgrading and repairs to the areas mentioned.

Property Manager Response:
Response from Vacation Rental Pros
Hi Patty - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I am glad we were able to respond promptly and fix several of these. I have already contacted my maintenance manager and property manager to get the tv fixed and investigate the spa. You and your family are welcome back any time.
 
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Family Beach Vacation
Michele S. from Switzerland, Florida does not recommend this property.
Stayed for 7 days in June, 2011
The house was a great size for our group AND had a pool, which was a must, but sleeping 20 people as advertised was misleading. That would mean 2 people in each pull out sofa and they were pitiful as far as comfort goes. The bunk beds were like sleeping on cement blocks too. The other beds were very comfortable though.Had an issue w/the AC, but the property manager had that fixed very quickly. A bunch of light bulbs were out (master closet so you couldn't see at all), but didn't feel like having to deal w/that on vacation, so just dealt w/it. Elevator got stuck multiple times while we were there, so just stopped using it. Pool heater must've been on when we got there because it was 100 degrees for the 1st 3 days until the pool got serviced mid week.The tv/living area needs more seating. Barely any room for anyone to sit down and add'l patio seating would be great.The lanai/pool area was dirty when we got there (the grill had food on it!). The cleaning people were running behind and I mentioned it to them, so they tidied up some and added water to the pool for us, even though they don't usually do that. Overall though, the lanai never seemed clean. Needs a good power wash, etc...This is our first experience renting a house, so I think next time I'd just make sure I see the house beforehand.Don't get me wrong, my family had a blast. The weather was terrific. Love the location, but the

Property Manager Response:
Response from Vacation Rental Pros
Hi Michele - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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The bunk beds were very unstable, rocky. The mattress needs to be replaced in the master bedroom. The cover for mattress neede
Billy M W. from Jonesboro, GA recommends this property.
Stayed for 7 days in June, 2011
The pool needs to be cleaned before the new guest arrives. All utilities should be up to date. The long dining room table needs to be where the poole table. sits. Overall all it was en enjoyable experience.

Property Manager Response:
Response from Vacation Rental Pros
Hi Billy - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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We had a wonderful time. It was nice to have a swimming pool as well as the beach. The sunrises were magnificent.
Pamela H. from Augusta, GA recommends this property.
Stayed for 7 days in June, 2011
We loved the residential feel of the beach. No condos near by, so not many people on the beach. It was almost as if we had the whole beach to ourselves. The only really negative about the place was the brokern refridgerator. The small replacement in the foyer was not larger enough and had no icemaker. Buying ice every other day was somewhat inconvenient. Overall, though, we enjoyed ourselves immensely and would not hesitate to plan another family vacation there.

Property Manager Response:
Response from Vacation Rental Pros
Hi Pamela - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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Granddaughters' Plans
Janice D. from Altoona, Iowa recommends this property.
Stayed for 7 days in May, 2011
My 10- and 12-year-old granddaughters informed me that they are saving their $$ so they can buy this property and have already save nearly $200!! It was a huge hit for our entire family, 13 of us including 6 granddaughters from 14 to 1 year old. Delightful property. Thank you.

Property Manager Response:
Response from Vacation Rental Pros
Hi Janice - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time.
 
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A guest from Columbia, SC recommends this property.
Stayed for 7 days in May, 2011
The property manager was very helpful. The house was very clean. The following were some problems that should be addressed:(1) the dishwasher was not working so we had to do dishes for 11 adults until Thursday. I did suspect that had not been reported. Many in our party thought we should be compensated for this. (2) the large refrigerater was broken and a smaller one placed in teh entrance hall. This would have been a problem if 20 guests had been using the property. (3) There were not enough towels and washclothes or extra sheets for 11 people let alone 20 as advertised. (4) The kitchen was beautiful but there was not enough pots and pans and cooking and baking pans to cook for 11 people let alone 20.An additional suggestion, would be to have an instruction book to explain the setup for the hot tub and pool heating system. Justin, the property manager, was very helpful and VERY pleasant everytime we called. It would not have been as pleasant a stay without his help. Thank you,We would call your agency again.Sharon Young

Property Manager Response:
Response from Vacation Rental Pros
Hi Sharon and Richard - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintnenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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Many places don't live up t their photos on the web, however this rental exceeded it's photo representation. The property manage
Mark L. from Lewisville, NC recommends this property.
Stayed for 6 days in March, 2011

Property Manager Response:
Response from Vacation Rental Pros
Hi Mark - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time.
 
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Beautiful Home, with Gorgeous Ocean View
Amy T. from North Little Rock, Arkansas recommends this property.
Stayed for 2 days in September, 2010
Words cannot express how beautiful this piece of property is. The gorgeous home, magnificent pool, and stunning ocean view was amazing for the intimate beach wedding we had. During the ceremony, we were blessed by a rainbow in the sky, dolpins swimming in the ocean, and a shrimp boat out at sea, which I have been told all three is to bring good luck. It was a fabulous experience and I am so glad I choose this rental property to have the wedding of my dreams. Private and intimate with the people I love and care about the most. It was fabulous, the staff was outstanding and I wish we could have stayed longer. Thanks for everything!!

Property Manager Response:
Response from Vacation Rental Pros
Hi Amy - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time.
 
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AWESOME!!!!!
A guest from Miami, FL recommends this property.
Stayed for 7 days in August, 2010
This house is unbelievable and the beach and surrounding areas are beautiful. Very much worth the stay!!!! Loved it. Planning on going again and again and again!

Property Manager Response:
Response from Vacation Rental Pros
Hi Carmen - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time.
 
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